Return, Exchange & Refund Policy

At D'Fleur Beauty, customer satisfaction is our top priority. We take great care in ensuring that every product you receive is of premium quality and reaches you in excellent condition. This policy outlines our guidelines for returns, exchanges, and refunds for purchases made through our website.

By placing an order with D'Fleur Beauty, you agree to the terms stated below.

1. Eligibility for Returns and Exchanges

1.1 Returns or exchanges are accepted only under the following conditions:

• The product received is defective, damaged, or incorrect upon delivery.
• The product is unused, unopened, and in its original packaging with all seals and labels intact.
• A return request is submitted within seven (7) calendar days from the date of receipt.

1.2 Due to hygiene and safety considerations, the following items are strictly non-returnable and non-refundable:

• Skincare, beauty, or personal care products that have been opened or used
• Items purchased during sale, promotion, or clearance periods
• Gift cards, free gifts, or promotional items

1.3 We reserve the right to decline any request that does not meet the conditions stated above.

2. Return Process

2.1 To initiate a return or exchange, please contact our Customer Care team at [email protected] with the following details:

• Order number
• Reason for return
• Photos or videos showing the defective or incorrect item

2.2 Once your request is approved, we will provide you with detailed instructions for returning the product.

2.3 All return shipping costs will be borne by the customer, unless the item received was incorrect or defective due to our error.

3. Inspection and Approval

3.1 Returned items will undergo quality inspection upon receipt.

3.2 We will notify you via email once your return has been received and inspected.

3.3 Approval or rejection of your return or exchange will be determined based on the inspection results.

4. Refunds

4.1 Approved refunds will be processed via the original mode of payment within 7 to 14 business days after approval.

4.2 Processing time may vary depending on your payment provider or bank.

4.3 We are not responsible for delays caused by payment intermediaries or financial institutions.

4.4 Shipping, handling, and service fees are non-refundable unless the return is due to our error.

5. Exchanges

5.1 If your item qualifies for an exchange, a replacement will be shipped after we receive and inspect the returned product.

5.2 In the event the product is out of stock, you may choose between:

• A replacement with an equivalent product of the same value, or
• A full refund (excluding shipping costs, unless the issue originated from us).

6. Damaged or Incorrect Items

6.1 If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of receipt.

6.2 Provide clear photographic evidence of the affected item(s) and packaging.

6.3 We will assess and, where applicable, arrange a replacement or refund at no additional cost.

7. Cancellations

7.1 Orders may be canceled only before shipment has been processed.

7.2 Once an order has been shipped, cancellation will no longer be possible.

7.3 Refunds for canceled orders will be made through the original payment method within 7 to 14 business days.

8. Sale and Promotional Items

8.1 Items purchased on sale or during promotional events are strictly non-returnable and non-refundable, except for items that are defective or incorrect.

8.2 Free gifts, bundled products, and samples are non-refundable and cannot be exchanged.

9. Product Descriptions and Variations

9.1 All product descriptions, images, and information on our website are intended for general reference.

9.2 Slight variations in color, texture, or packaging may occur due to lighting, display settings, or product updates. Such differences do not constitute defects or grounds for return.

10. Liability

10.1 D'Fleur Beauty shall not be liable for any loss, delay, or damage caused by:

• Incorrect shipping details provided by the customer
• Mishandling or improper storage after delivery
• Third-party courier delays or customs issues (for international orders)

10.2 In no event shall D'Fleur Beauty be liable for indirect, incidental, or consequential damages arising from product use or delivery delays.

11. Policy Updates

We reserve the right to modify, update, or revise this Return, Exchange & Refund Policy at any time without prior notice. The updated policy will be published on our website with the revised effective date. Continued use of our website constitutes acceptance of any changes.

For questions, return requests, or assistance, please contact our Customer Care team:

D'Fleur Beauty

Email: [email protected]

Address: 7 Kaki Bukit Road 1, #03-06, Eunos Techno Link, 415937